Executive Summary

Outgoing and humble, one-of-a-kind professional with 14 plus years of experience in sales, management, technical support, website design, email and computer systems management, marketing, consulting, business development in various industries. Team player, company, and customer-centric with excellent communication, relationship building, written skills, and extremely goal-oriented.

My achievements include: generating million-dollar annual sales, receiving various accolades in leadership and non-leadership roles, creating policies and procedures implemented company-wide saving time and money, amongst others. Self-confident, master empathizer, organized and motivated. Bringing creativity, innovation, and an entrepreneurial spirit to all personal and business endeavors with a thirst for self-improvement

Professional Qualification includes, but are not limited to:

Writing Original Content • Time & Project Management • Creating Analysis Reports • Business Consulting • Business 2 Business & Business • 2 Customer Expertise Team Development • Business Development • Revenue Growth • Conflict Resolution • Branding & Web Presence Management

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Professional Experience

Global Advanced Operations - ATS Specialist - 2017-Current

Utilized advanced backend tools (PowerShell, AoBo, and other industry specific software) to assist global frontline technical support and sales employees with troubleshooting customer Office 365 and other issues.
Escalated and managed Jira tickets for various issues experienced by our customers requiring more time to analyze and resolve.
Received multiple accolades including Rock Star designation, Wayfinder recipient (awarded to top employees in each department annually), and other top-producer awards amongst others.

InnvoConsulting LLC - Project & Creative Director - 2018-Current

Oversaw all aspects of professional website design and development focusing on overall site navigation consistency and information architecture for more than 20 business and personal sites.
Provided consultations and fully managed companies’ social media profiles, content creation, and online digital marketing campaigns heavily focused on their target audiences.
Redesigned dozens of websites for business and non-profit organizations to improve their responsiveness, overall functionality, and Search Engine Optimization (SEO) performance.

Verizon Wireless - Store Manager - 2007-2017

Received several accolades for store performance leading the South-Central Region of over 120 plus locations in many key metrics and initiatives.
Oversaw multiple low to high producing locations increasing customer retention and volume resulting in multi-million-dollar annual sales while increasing overall profitability.
Nurtured the development a plethora of staff members through customized individual action plans, producing top regional performers and future managers.

Curtis Ross

Executive Summary

Professional Qualification includes, but are not limited to:

Professional Experience

Global Advanced Operations - ATS Specialist - 2017-Current

InnvoConsulting LLC - Project & Creative Director - 2018-Current

Verizon Wireless - Store Manager - 2007-2017

Education

Bachelor of Science in Political Science - Arizona State University

Associates of Arts - Cochise College

Skills & Proficiencies

Community Involvement

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